Customer Service Representative

Are you an excellent communicator with strong interpersonal skills? Do you have experience delivering high quality customer service?

Our client, a leading provider of Group Insurance, is looking for a Customer Service Representative to join their team.

You will:

• Handle incoming phone inquiries, document resolutions accurately, and ensure empathetic and appropriate communication methods
• Build and maintain strong working relationships with colleagues and advisers
• Take charge of tasks from start to finish, ensuring compliance with product knowledge and regulations
• Amend and maintain precise company records to meet legislative, customer, and company requirements
• Contribute actively to team development, review procedures for service improvement, and focus on personal growth

Your skills:

• Pays close attention to detail, ensuring precision and diligence in all tasks
• Offers outstanding service to customers, ensuring their needs are met effectively
• Approaches tasks with enthusiasm and takes proactive initiatives to get things done
• Thrives in fast-paced, high-pressure environments
• Excellent IT skills, particularly MS Office applications

If this sounds like you, please apply today.