Customer Service Representative

Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and progression!

Role Overview:
· Producing customers KPI’s and distribute them accordingly.
· Ensuring deliveries are being made to time.
· Answering phones/emails.
· Handling customer claims, acting as a mediator between customer and pallet network.
· Ensure customer POD’s are gathered and on systems within 5 days of delivery.
· Inputting jobs onto various systems, also integration of certain customers CSV files.
· Booking in consignments.
· Monitoring daily discrep reports.

Skills & Experience:
· Previous customer service experience
· Office-based experience is desirable
· Good standard of education
· Working knowledge of Microsoft Suite including Excel and Word
· Good phone manner
· Ability to remain calm under pressure

Benefits:
· Company events
· Pension Scheme
· On-site parking
· Profit sharing
· Referral programme

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