Customer Service Representative
Customer Service Representative
On-going temporary contract
Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15
£12.89 per hour
Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.
We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.
Responsibilities: Customer Service Representative
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing).
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales).
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- Make standard calculations to accurately compile and report statistics.
- Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
- Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
- Deliver high level of service to customer base at all times.
- Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines.
- To provide accurate volume forecasts for designated area of responsibility.
- Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication.
- Internal account handling duties as defined.
- To provide performance analysis to Account Managers, customers & management as required.
- Attend & contribute to sales meetings as required.
- Attend & contribute to customer meetings as required.
Skills / Attributes: Customer Service Representative
- Good communication skills written and verbal
- Excellent attention to detail
- Self-motivated & able to work on own initiative
- Able to multi-task and manage a busy workload
- Ability to work under pressure in a calm / professional manner
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT, Industrial and Technical sectors.
For information on other roles, we have available please call for further details.
Required skills
- Customer Service Advisor
- Customer Service Representative
- Customer Service Associate
Reference: 52348883
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'