Customer Service Representative (Pensions)

Customer Service Representative (Pensions)

Our client, a financial services provider based in Bournemouth, is looking for confident customer service professionals to join their team. This role is responsible for dealing with emails and telephone calls made by their investors/clients in a timely manner adhering to regulations.

They offer excellent career progression opportunities, ongoing training and development. You will be working in a fast-paced environment, where your talent will be recognised and rewarded.

As a company they are an inclusive employer, whose people work collaboratively. They work by encouraging, supporting and valuing the various talents and perspectives of their people. The company offers employees paid for recognised chartered finance courses relevant to the role.

If you are looking for a new challenge then we would love to hear from you.

Hours: 37.5 hours per week Monday - Friday - 9am - 5.30pm

Key Accountabilities and Main Responsibilities

·Responding to inbound emails and telephone calls made by investors and professionals adhering to compliance and regulations.

·Prioritise queries and correspond with other departments when necessary to determine the root cause.

·Type and administer correspondence to clients / investors meeting deadlines.

·Ensure quality and accuracy in all correspondence with customers and investors.

Experience & Personal Attributes

·To be considered for this role you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.

·Other customer service experience can include any complaint handling, inbound processing and/or banking roles. Although if you have excellent customer service skills please do not hesitate to apply.

·Good standard of English/Maths are essential for this role

What’s in it for you?

• A very competitive basic salary plus benefits.
• 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
• Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The possibility of working from home, flexible working options are available when fully trained.
• You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and they will provide the support you need to do just that.