Customer Service Representative - Chelmsford

Job Title: Customer Service Representative (Temporary)

Location: Chelmsford, Essex

Salary: £11.80 per hour

Duration: Minimum 6-month temporary contract, potential for permanent placement

Working Hours: Monday to Friday, flexible with one weekend required per month (8:00 am - 16:30 pm)

Key Responsibilities:

• Respond to customer inquiries and concerns promptly and professionally via email.
• Utilize IT skills to navigate customer databases and systems efficiently.
• Demonstrate exceptional customer service skills, ensuring a positive experience for all clients.
• Collaborate effectively with team members to address customer needs and resolve issues.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Proficient IT skills, including experience with Microsoft Office suite (Word, Outlook, Excel).
• Excellent written communication skills with the ability to understand and respond to written English effectively.
• Prior experience in customer service or a related field preferred.
• Experience with Microsoft Teams and other collaboration tools is advantageous.
• Flexibility to work a varied schedule, including one weekend per month.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.