Customer Service Rep

Role: Customer Service Rep
Duration: 6 months, possible extension.
Pay Rate = 12.2 GBP/hr
Location: Dartford, UK
37.5 hrs/week - 08.30-17.00 - 5 days/week ON-SITE.
Potential extension, Potential to go permanent.

Functions:

• Process orders, make up internal order files and prepare quotations and statements of works
• Prepare labelling and all documentation for despatch, and organise the despatch.
• Invoice the customers.
• Liaise with couriers for importing and exporting orders.
• Close internal order files making sure all relevant documentation is present and correctly signed off and scanned into Client.
• Perform all the administrative work related to the job (photocopying, faxing, arranging couriers to the customers, etc.)
• Be able to stand-in and perform the duties of the other members of the Customer Service Group during periods of absence.
• Carry out all duties in line with the Company’s policy in term of GMP (Good manufacturing Practices), ISO, Quality Assurance policy and Health & Safety policies.
• Make sure that the best possible service is given to the customers.
• Answer the telephone, handle and record enquiries.
• Perform additional duties as discussed with Project Manager where necessary.