Customer Service - Order processing

This role is an order processing specialist within a Customer services team based in West London.

Client Details

The client is a medium sized, national consumer goods business.

Description

The key duties will include but not be limited to-

• Effectively meet all KPI'S on a daily basis
• Answering phone calls
• Answering chat queries
• Deal with customer queries and complaints
• Update and maintain customer records on the system
• Support other team members and cross train for cover
• Placing, tracking and chasing orders
• Dealing with the stock take
• Chasing and identifying order errors
• Amending orders
• Liaising with Parcel force to track and provide information

Profile

The successful candidate must-

• Have strong communication skills- written and verbal
• Have excellent attention to detail
• Be excellent at problem resolution
• Have an excellent approach to training
• Stay cool, calm and collected at all times
• Have a professional demeanour
• Be organised
• Be able to prioritise
• Be able to work as part of a small team and independently
• Be efficient and proactive
• Be process driven
• Be reliable & committed

Job Offer

A permanent role with a competitive salary.