Customer Service / Ops Shift Leader - May-Sept. Full Training

Make this summer an Aqua Park Summer!

This is a fantastic opportunity if you are looking to gain new skills, work outdoors, and be part of a fun, driven and enthusiastic team!

Staff social events, incentive schemes, discounted watersports equipment and discounted Aqua Park tickets is just a taste of the fantastic summer experience on offer!

We are open to receiving applications from all those who have managed people or the capacity to do so. Previous incumbents include Teachers, Paramedics, Police Officers, Ex-Forces, Warehouse Managers… we are open to all!

Role Info:

Customer Service / Ops Shift Leader - No.1 Water Sports Aqua Park
Cardiff
Competitive Salary (equates to £28,300 to £30,400 per annum)
Plus Family and Friends Sessions on the Aqua Park, Discounts on Water Sports Clothing, Summer Social Events with Team Members

Values: Adventure, Respect, Inclusivity, Safety, Enjoyment, Camaraderie
Company: The UK’s Most Ultimate Water Parks
Full Time - Contract
Working days: Monday, Tuesday, Wednesday, Thursday & Sundays

This is a Fixed Term Contract for the Summer Season from 8th June until the 15th September. There will be shifts available in the preceding three weeks for training and setting up the park. We will be open on weekends until Sunday 15th September, though shifts will be available to the end of September for the end of season pack down.

Who we are:

We are the UK's most exciting Aqua Park operator featuring the largest collection of bespoke big impact water obstacles, where customers can climb, bounce, slide and splash their way around the course, having fun with friends and family.

We have a very strong safety culture. We are industry leaders, instrumental in creating the Aquaparks Steering Group in the UK. This is a safety and best practice forum for operators in the UK and Northern Ireland.

This is a family run business, where we fully train and develop people to undertake their roles.

About the Role:

Day to Day:

+ Supervise the Customer Service function, including the reception area, where customers check in to the park.
+ Manage the Lifeguarding team ensuring that customer safety is our first priority.
+ Manage a shared email customer service inbox dealing with customer enquiries.
+ Ensure that equipment and facilities are inspected and records kept.
+ Act as a first point of call for both employees and customers to resolve day to day issues onsite.
+ Keep calm under pressure and lead a team.

About You:

+ Calm and collected - able to handle an emergency when needed.
+ Excellent communication and customer service skills
+ LOVE the outdoors
+ If you don’t have a Lifeguard background you must be confident in the water, able to swim 400 metres with a sense of urgency and able to tread water for a minimum of 2 minutes
+ Open water swimming experience is an advantage, but not essential

Other information:

+ You will need to undergo a DBS check, or enable us to re-check you online, if you are already registered with the update service
+ You need to have the right to work in the UK
+ You must provide details of two referees

You may have worked in the following capacities:
Leisure Duty Manager, Fitness Duty Manager, Gym Duty Manager, Soft Play Duty Manager, Leisure Centre Customer Services, Water Sports Manager, Lifeguard, Swim Centre Customer Service, Aquapark Customer Services, Swimming Pool Manager, Swim Teacher, Snow Ski Instructor, Seasonal Worker, Golf Professional, Ice Hockey, Dive Leader. Leisure Assistant, Leisure Manager

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.