Customer Service Officer

We have an exciting opportunity available for a Customer Service Officer tojoin our Liverpool office. You will join us on a full-time, permanent basis.  In return, you will receive a competitive salary and benefits.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

As our Customer Service Officer, you will work closely with the Import Customer Service Senior / Import Manager, to support and implement improvements in relation to the quality and productivity of operations and customer service. This will need to be achieved through development of the customer service team, and ongoing review of core KPIs, processes and procedures.

Your responsibilities as our Customer Service Officer will include:

• Customer satisfaction levels to be maintained/enhanced to ensure business is growing and cross-selling opportunities are created.
• Provide quality customer service skills via telephone, email and face-to-face.
• Deliver customer specific KPI targets to keep high levels of customer satisfaction
• Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
• Ensure proactive inter-departmental communication takes place to ensure quality service is provided to key customers.
• Develop a good rapport with trade, overseas agencies, suppliers and customers.

To become our Customer Service Officer, you’ll need:

• Background in shipping, customer service, logistics
• Conversant with CMA CGM (UK) SSL INEUR systems
• Good knowledge of Shipping process, procedures, rules & regulations
• Computer literate and capable of producing reports and analysis of data
• Educated to GCSE level or equivalent - Minimum grade C or equivalent in English an
• Mathematics (Essential)
• Courses in shipping – NVQ or equivalent (Preferred)

In return, we will offer our Customer Service Officer:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Officer role, please click ‘apply’ now! We would love to hear from you!