Customer Service Office Manager

• Customer Service Office Manager
• Sheffield (North) on-site
• £38,000 - £45,000
• Specialist Manufacturer

Client Details

Page Group are pleased to be working with a specialist manufacturing business based in North Sheffield who are looking to appoint a new Customer Service Office Manager. This team with be the face of the business to all customers (B2B) including merchants, distributors and OEM's.

Description

• Direct management and leadership of the Customer Service Office who are the face of the business to all customers including Merchants, large businesses, distributors and OEM's
• Ensure a world class level of service if provided to customers during every interaction and create long lasting working relationships
• Manage customer orders from quotation / order processing stage, through to distribution, fulfilment and after-sales
• Work closely with production to understand customer demand to stock levels, and lead times for orders
• Ensure customers are kept fully informed on their order status including any potential changes or delays
• Regularly review process and operating procedures to ensure they are fit for purpose, and identify areas for positive change and improvement
• Create and present reports to senior management team and directors around team performance and customer behaviour
• Take ownership of any escalated customer issues in a timely manor
• Create strong relationships with key stakeholders internally across Finance, Sales, Operations and Logistics

Profile

• Similar experience managing a customer service function
• Ability to positively influence a team and stakeholders
• Excellent communication skills
• Customer focused approach
• Process improvement knowledge

Job Offer

The Customer Service Office Manager role will join an industry leading, specialist manufacturer based in the North of Sheffield.

The roles offers a salary of up to £45,000 depending on experience and is fully on site.

Working hours are core Monday to Friday

The location has great links to the M1 and across South Yorkshire