Customer Service Manager

An exciting opportunity has arisen for a dedicated Customer Service Manager in the logistics industry, who is passionate about delivering exceptional levels of customer service and driving customer satisfaction.

Client Details

This organisation is an esteemed presence in the Logistics industry. They are a large employer with a significant workforce and are known for their commitment to excellence and a strong emphasis on professionalism and integrity.

This business manages blue chip customers worldwide to transport a wide range of products by road, rail, sea and air!

Description

• Ensure excellent standards of customer service is provided within existing SLA frameworks
• Be familiar and confident in regulations surrounding the movement of goods, support your team in ensuring compliance when communicating with customers
• Lead the customer service team, ensuring high levels of customer satisfaction.
• Develop and implement customer service policies and standards.
• Handle complex and escalated customer service issues.
• Analyse customer service data to improve services, processes, and systems.
• Collaborate with other departments to ensure consistent customer service.
• Train and mentor team members to optimise performance and service delivery.
• Monitor and manage team performance, providing regular feedback and coaching.
• Advocate for the customer, influencing company decisions and policies.

Profile

A successful Customer Service Manager should have:

• Proven leadership skills within a customer service setting - this experience will need to come from a similar movement of goods background, ideally within a transport business
• Excellent understanding of customer service principles and practices.
• Ability to analyse data and make informed decisions.
• Strong problem-solving skills and the ability to handle complex customer issues.
• Excellent communication skills, both written and verbal.
• A degree or equivalent qualification in business or a related field.

Job Offer

• A competitive salary range of £44,000 to £50,000 per annum.
• Bonus
• Paid training and progression
• A generous holiday leave allowance.
• Hybrid working
• An inclusive, supportive, and high-performing company culture.
• Access to a company car scheme and company pension. (with free onsite parking and charging for electric vehicles)
• The opportunity to work with a dedicated and professional team.

If you are a committed and professional individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join a company that values excellence and professionalism.