Customer Service Manager

Posted 30 April by Trinity Resource Solutions
£45,000 - £50,000 per annum, inc benefits
Cressex Business Park , Buckinghamshire
Permanent, full-time

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Posted by Trinity Resource Solutions
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centre

If you're looking for a company with great benefits and culture - then please apply!

What's in it for you?
  • 10% Bonus
  • 25 Days Holiday + 8 Bank holidays
  • Free on-site parking
  • Private Medical Insurance
  • Private Dental Insurance
  • Retail Discounts
  • Plus more!
Responsibilities
  • Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation
  • Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services
  • Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies
  • Co-ordinate and manage B2C customer service projects and initiatives
  • Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI’s
Experience Required
  • 5+ Years’ line management experience within B2C customer service environment, preferably a call/contact centre experience
  • Excellent knowledge of customer service principles and practices
  • Knowledge of SAP & CRM systems
  • Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge
  • Ability to work within a fast paced environment

Reference: 52557122

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