Customer Service Manager

• Customer Service Manager
• Doncaster
• £38,000 - £45000
• International manufacturing & tech business

Client Details

Page Group are working in partnership with an international business within the manufacturing and tech industry who are looking for a new Customer Service Manager to join their UK Head Office based in Doncaster. This is a key role and will join the UK SLT

Description

• Manage the internal customer service function responsible for all B2B customer interactions across the UK
• Ensure customer orders are processed accurately and inform customers of their order status including and potential changes around dispatch
• Review and change operating procedures where required to improve performance and customer satisfaction
• Manager and assign engineers responsible for installations and servicing, ensuring resource levels match customer requirements
• Ensure repairs and servicing are within contractual SLA's and agreed timescales
• Take ownership of escalated customer issues in a timely manor
• Liaise with other key international business areas to ensure stock level are able to meet customer demand and understand production lead times
• Create and provide reports to key directors around customer satisfaction, OTIF and SLA's
• Build strong working relationships with key B2B customers leading to strong retention and customer satisfaction

Profile

• Experience managing a similar customer service function
• Customer focused approach
• Ability to work in a time sensitive environment
• Ability to drive improvements
• Strong communication skills across the board

Job Offer

The role of Customer Service Manager will join an international business within the manufacturing and tech space at their UK head office in Doncaster

The role offers a salary of £38,000 - £45,000 depending on experience along with excellent company benefits