Customer Service Manager busy and varied job role for a growing business

A new and exciting role in Doncaster (Finningley) perfect for a Customer Service Manager looking for their next role! Are you an experienced Customer Service Manager looking for a new opportunity? 

An SME with a turnover of £6.5m, are highly profitable, based near Sheffield Airport and looking to expand the business further. Due to continued growth, there is now a need for highly skilled Customer Service Manager to come on board and take ownership of a number of the day-to-day duties to support the directors and ensure business continuity. This dynamic role is the backbone of the business providing support to the directors to free up their time to focus on the business's clients and continued growth. Alongside this, there are a number of side projects to which a driving force will be required whilst assisting in areas of the business such as customer service and operational tasks. Candidates must have a proven background of working as a Customer Service Manager with strong organisational and administration skills as part of their core competence. The ideal candidate must demonstrate a high level of competence, a hands-on on approachable personality, the ability to self-motivate and a unique drive to solve problems.

• Dealing with customers' correspondence, complaints and queries and ensuring successful resolution. 
• Handling a high volume of calls and queries. 
• Implementing and maintaining procedures
• Greeting customers at reception, answering telephone calls and queries
• Producing metrics reports
• Be a 'champion of customer service' within the business. 

Skills and experience required:

• Excellent customer service skills 
• Ability to multitask and experience in dealing with a demanding role and high-level workload
• Ability to prioritize work and manage time effectively and be proactive
• Excellent Organisational skills
• Communication skills – the ability to communicate well at all levels
• Self-motivated
• Ability to maintain a high level of discretion, confidentiality and Professionalism

Working hours: 40 hours per week 9.00 am - 5.30 pm

Benefits included:

• 22 days + bhols
• Free parking 
• Excellent salary 
• Auto-enrolment pension