Customer service executive

The position of a Customer Service Executive in the electrical manufacturing sector requires an individual with excellent communication skills and a proactive approach to customer care. Based in Manchester, this role involves actively liaising with customers, resolving queries, and ensuring a high level of customer satisfaction.

Client Details

Our client is a well-established organisation in the small parts manufacturing & distribution sector. With a sizeable team spread across multiple locations, they have a reputation for delivering high-quality products and excellent customer service. They operate on a national scale and are recognised for their commitment to innovation and sustainable practices.

Description

Key responsibilities will consist of:

• Handling customer queries and providing timely solutions.
• Collaborating with the sales team to ensure customer satisfaction.

• Identify and assess customer needs to achieve satisfaction

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Maintaining detailed customer records.
• Providing feedback to the management on customer issues and trends.
• Assisting in the development of customer service procedures and policies.
• Coordinating with other departments to resolve customer issues.
• Participating in customer service training and development programs.
• Creat engaged & sustainable with client relations in order to contribute to repetitive business & repeat custom.
• Contributing to the overall customer service team goals and objectives.

Profile

A successful Customer Service Executive should have:

• Exceptional communication skills.
• Experience within account handling, customer service or business prospecting.
• A proactive approach to customer care.
• Proficiency in using customer relationship management (CRM) software.
• Sales order processing skills.
• Ability within order inputting & invoice raising.
• Strong organisational skills.
• An ability to work effectively in a team and independently.

Job Offer

• Basic salary starting at £22,550
• Discretionary team performance-based bonus
• Progressional earning potential
• Career development progression into progressional routes
• Exposure to B2B industrial manufacturing competitive landscape
• Pension contribution
• 2x salary life assurance
• Basic holiday allowance + bank holidays
• Opportunities for professional development and growth.