Customer Service Executive

The Role: Customer Service Executive

The Hours: Monday-Friday 09:00am-17:00pm

Location: Crawley

Salary: £22,000 - £23,000

My client is looking for a dynamic and innovative candidate to join our growing company based in Crawley.

The role of Customer Service Advisor is focused on speaking with a variety of our partners, including Patients, Nurses, GP Surgeries and Suppliers.

Job role

• Process orders on the phone for Nurses and Patients
• Managing queries relating to orders, products or other services
• Investigating any delays or delivery issues
• Working with the warehouse ensure all orders are processed on time
• Adding patients to our system
• Placing orders for patients
• Scheduling patient text reminders
• Processing monthly order reminder
• Assisting the prescriptions team

Candidate requirements:

The ideal candidate will have a strong understanding of working within a customer services environment, ideally via the phone. They will also ideally have an interest in working within the Medical/NHS industry but it’s not essential as you will get training.

• Previous experience working with customers and/or patients, ideally phone based
• Confidence with new technologies
• A problem solver
• Self-motivated and enjoys working within a team
• Can manage and priorities a wide variety of urgent tasks
• Strong understanding of computer systems
• Excellent verbal and written communication
• Highly self motivated but works well in a team
• Enjoys a fast paced work environment

Benefits

• Casual dress
• Company events
• On-site parking
• Fun events to attend

Job Types: Full-time, Permanent