Customer Service Executive

�? Customer Advisor Wanted! �?

Are you a customer service superstar? We are currently seeking a talented Customer Advisor to join our client's dynamic team in Newbury. If you thrive on providing exceptional customer experiences and enjoy working in a fast-paced environment, this opportunity is for you! ??

As a Customer Advisor, you will play a vital role in ensuring that our client's customers receive top-notch service and have a positive interaction. Working under the guidance of the Customer Service Manager, you will proactively communicate with customers, manage their expectations, and maintain a seamless end-to-end process. ????

What will you do as a Customer Advisor?

• Assist the Manager with customer onboarding services
• Process orders accurately and in a timely manner
• Communicate with customers via phone, email, and letter, providing proactive assistance and support
• Resolve customer queries and complaints, keeping the Manager informed throughout the process
• Maintain accurate records of all customer correspondence
• Update and maintain customer information within our systems
• Support the team with daily, weekly, and monthly reports
• Learn about our client's products and stay up-to-date with any changes
• Occasionally participate in projects and system upgrades as required

What do you need to succeed?

• Strong problem-solving skills
• Friendly and outgoing personality with a good sense of humour ??
• Ability to work well in a team and remain calm under pressure
• Highly organised and adaptable to changing priorities

Why join our client's team? �?

• Competitive salary ??
• Full-time role
• Fixed-term contract
• Convenient location in Newbury with nearby parking �??
• Embrace a positive and supportive work environment with a fantastic team ??
• Opportunities for growth and development within the organisation ??

If you're ready to bring your exceptional customer service skills to a thriving organisation, we'd love to hear from you! Apply now and join our client's team as a Customer Advisor! �?�?

Please note that only successful candidates will be contacted for further steps. ??

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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