Customer Service Executive

This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Sales Support team. The ideal candidate will be passionate about sales and customer service and thrive in a team environment - it may suit a candidate seeking to develop a career in this area, or alternatively provide an opportunity for someone with significant experience in Sales or Customer Support to join an established, fast growing independent company.

You will work as part of the Consumer Sales team supporting the delivery of excellent customer service to our customers and ensuring that orders are processed efficiently, and deliveries made on time.

This role will include:

• Answering inbound customer calls for our prestige garden structures brand, Agriframes (www.agriframes.co.uk)
• To assist and support the sales teams in managing customers
• Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
• Providing a key link between the Sales, Customer Service, and Dispatch Teams to ensure excellent levels of customer service are maintained.
• Liaising with courier services, troubleshooting where required.
• Taking responsibility for the administration and filing of any related paperwork.

The ideal candidate will have:

• Previous customer service or sales support experience in an office environment
• Experience with MS Office software, especially Excel, Word and Outlook and database experience
• Strong attention to detail
• Good "business" communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
• A professional telephone manner
• A positive 'can-do’ attitude and proactive mindset
• A flexible and hands-on approach to working in a team and individually.

We see our people as our biggest asset and offer an environment where you can develop and progress as part of a happy, busy team - we offer full training to help you succeed in your role so attitude is as important as experience - if you like to work in a hands on role and are committed to getting the job done we can offer:

- Excellent Salary
- Benefits including Healthcare, stor vouchers & Pension
- Cycle to work scheme
- Modern offices & communal garden
- Company social events - Supportive teams
- Opportunities to train and develop across the business