Customer Service Executive

• Annual Salary: Up to £25K (dependent on experience)
• Location: Newbury
• Job Type: Full-time

We are on the lookout for a Customer Services Executive to join our clients team. The ideal candidate will be confident, outgoing, and ready to handle various responsibilities including Service Delivery, Customer Service, and Sales. This role is crucial in helping us achieve our mission to become one of the UK’s leading independent telecommunications providers.

• Work with new and existing customers to assist with quoting, ordering, and delivery of Connectivity, Cloud, Mobile, and VoIP services.
• Place and manage customer orders using a range of supplier and internal systems.
• Serve as a point of contact for customers and suppliers, ensuring a seamless customer experience.
• Engage with customers and prospects to identify needs and recommend suitable products and services.
• Process sales and financial transactions with accuracy and efficiency.
• Maintain and update the CRM system with accurate customer and prospect data.
• Identify and onboard new partner prospects, contributing to business growth.
• Own and achieve sales targets, managing the renewal of existing services and handling customer cancellations.
• Perform additional duties as required by management, demonstrating flexibility and commitment to the role.

• Proven experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills.
• Ability to research and update databases effectively.
• Proficient in using CRM systems and managing data accurately.
• Strong organisational skills with the ability to multitask and prioritise workload.
• A proactive approach to identifying customer needs and recommending solutions.
• Experience in the telecommunications sector is advantageous but not essential.

• Competitive starting salary of up to £30K, commensurate with experience.
• Standard working hours from Monday to Friday, 9am – 5:30pm.
• Opportunity to work with a diverse range of business sectors.
• Be part of a growing company with a clear mission and vision.

To apply for this Customer Services Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.