Customer Service Executive

Are you an experienced customer service provider with great communication skills looking for a great new role in the High Wycombe area? Then this could be the perfect role for you!

Our client, based near High Wycombe, is a large organisation within the medical industry. They are looking for a proactive and caring team player to join them as a Customer Service Executive. You would be responsible for delivering excellent customer service, building and maintaining relationships with customers, managing your own database of customers and contacting them regularly to ensure they are happy with the service they are being offered and are receiving. You would also provide customers with product information so they can decide what is best for them. You would be responding to queries efficiently and effectively alongside the company’s service level commitment, manage complaints efficiently and carry out any general admin associated with the role.

This role is a heavy on outbound calling so would be suitable for someone with similar experience that likes to excel in providing proactive, empathetic customer service!

This role is 37.5 hours per week 10am to 6pm Monday to Friday.

This role is office based, however, following successful training, you will be able to apply to work remotely on an 80/20 split (80% office, 20% home).

Main Duties and skills required for the role:

• Provide a first-class service experience to customers
• Complaint management
• Action new customer introduction calls in line with procedures
• Call customers on a regular basis and assist with product information
• Work closely with relevant parties
• Take an active part in all departmental meetings
• Action all reports within time scales set
• Cover for other team members if required
• Telephone-based experience
• Empathy with customers
• Possess influential and persuasive skill set
• Able to multitask
• Possess a 'can do’ attitude

Benefits:

• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Onsite free car parking
• Subsidised staff canteen
• Cycle to work scheme
• Introductory Bonus scheme
• Free yearly flu vaccinations

If this sounds like a great role for you, please apply now!!!