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Customer Service Coordinator

Posted 13 May by Hales Group Limited
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Salary icon Salary negotiable
Location icon Stoke Ash , Suffolk

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Customer Service Coordinator / Near Eye, Suffolk / Salary is dependent on experience / Full time / Permanent
  
Hales Group are currently working with a warehousing and logistics company, seeking an experienced Customer Service Coordinator to join their team on a full time, permanent basis.  

Own transport is required due to location.  

8:30am to 4:30pm, Monday to Friday. 30 minute unpaid lunch and two paid 15 minute breaks morning and afternoon.   

Duties include:
  • Liaising with customers and the warehouse team, managing account-related queries whilst providing excellent customer service
  • Processing orders through the internal system
  • Emailing reports to customers, such as goods received notes or returns reports as part of stock management
  • Liaise with the warehouse team to address any special requirements or requests for orders ensuring customer satisfaction
  • Responding promptly and professionally to customers and warehouse inquires via telephone or email
  • Book in pallet deliveries to the customers nominated carrier
  • Coordinate transportation for stock being delivered
  • Collaborate with the warehouse team to resolve stock queries and ensure accurate inventory management
  • Booking in deliveries with customers via email, telephone or via customer portals
  • Liaising with logistics partners regarding deliveries
  • Maintaining up to date records 
Experience required:
  • Previous experience in customer service or account management roles, preferably within a warehouse or logistics environment desirable.
  • Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
  • Excellent communication skills both written and verbal with a customer centric approach.
  • Experience in using warehouse management system or similar software relating to order processing.
  • Ability to work collaboratively both with internal teams and external partnerships.
  • Proactive in problem solving skills with a focus on delivering solutions and ensuring customer satisfaction.
  • Flexibility to adapt to changing priorities and customer requirements.
  • Positive attitude and the willingness to go above and beyond to support customers and contribute to the success of the company.
  21 days holiday, rising by 1 day for every 5 years’ service, up to 30 days.   

For more information on this vacancy, please contact Megan Reeve at the Diss office or you can apply below.

Reference: 52641845

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