Customer Service Coordinator

Customer Service Coordinator

Company Profile

A fantastic new opportunity has arisen to work for one of our clients within their expanding team based in Warrington. Our clients offer distribution to builder's merchants across the UK.

Customer Service Coordinator- Job Summary

This is a fantastic opportunity for a proactive and customer-focused sales professional. We are looking for a self-starter with a can-do attitude who thrives on building and maintaining customer relationships. Ideally, you will have previous experience talking directly to customers to build relationships and grow sales. In this fast-paced role you will proactively manage all aspects of internal sales and dealing with incoming enquiries in a professional and efficient manner.

Customer Service Coordinator- Job responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, and in-person visits.
• Provide product information, pricing, and availability to customers, assisting them in making informed purchasing decisions.
• Process customer orders accurately and efficiently, ensuring timely delivery or pickup.
• Address customer concerns and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.
• Coordinate with internal departments such as sales, logistics, and warehouse to fulfil customer requests and resolve any delivery or inventory issues.
• Maintain customer records and documentation accurately in the company's CRM system.
• Assist in maintaining a clean and organised showroom and warehouse environment.
• Collaborate with the sales team to identify opportunities for up selling and cross-selling products.
• Keep abreast of product knowledge, promotions, and industry trends to better assist customers.

Customer Service Coordinator- Job requirements

• Proven experience in a customer service role, preferably in a distribution or building materials environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
• Proficiency in computer systems and experience with CRM software is preferred.
• Attention to detail and accuracy in order processing and data entry.
• Knowledge of building materials and construction terminology is a plus.

Customer Service Coordinator- Job remunerations

• £25,000-£27,000
• Mon- Fri 8-5
• Standard holidays