Customer Service Coordinator

Your new company
An exciting opportunity to work for a business that promotes and develops English football has arisen. If you are looking to gain great experience working for a company who is dedicated to developing people professionally and personally - then this is the role for you!

Located on the outskirts of Burton Upon Trent you will need to drive or have access to private transport. This is a hybrid role and office attendance will be twice a week, but there are no nearby public transport links.
Not accepting applications from outside the UK.
This is a temporary position with a current end date of July 31st, though this will be reviewed.

Your new role
Working within the Customer Service department of the Education Team, you will provide world-class customer service to learners and key stakeholders; supporting them with a wide range of queries; being responsible for handling enquires, sourcing the answer and responding back in a timely manner.

Duties to consist of:

• Deliver high standards of customer service through the prompt and efficient response to email and telephone queries from all customers, in line with service level targets
• Provide efficient and effective solutions to queries raised by customers
• Accurately updating customer profiles
• Provide support and comprehensive course information to learners
• Work in a flexible and agile manner to support wider Operations
• Provide administration support to support the delivery of world-leading customer service
• Identify opportunities to enhance customer experience to ensure happy customers
• Executes additional tasks as required in order to meet changing priorities

This is a temporary position with a current end date of July 31st, though this will be reviewed. Hybrid working pattern - office 2 days per week. You must drive due to the location, as there are no public transport links.

What you'll need to succeed
You will have experience working within a fast paced environment wherein you have delivered outstanding customer service over the phone and via email/online tools.

You will be customer-focussed and be confident resolving problems and relaying information in a simple and articulate manner.

Further to this, your administration skills will be well developed, having experience using MS office packages - notably Excel and database systems.

What you'll get in return
Flexible working options available
Working for a high profile client
Equipment provided for home working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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