Customer Service Coordinator

We're pleased to be working with a valued repeat client in High Wycombe, an SME Housebuilder.

Due to an upcoming maternity leave within the Customer Service team we're looking for a Customer Service Coordinator to join the business on a 6 month fixed term contract. There is potential for the contract to be extended and as a growing business, this could lead to future permanent opportunities.

RESPONSIBILITIES

• Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required
• Act as the liaison between our purchasers and our trades to arrange appointments
• Management of Customer Service Inbox
• Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
• Recovering incurred costs by determining the trade at fault (where possible) and filing charges against their account
• Ad hoc duties as required by the Managing Director and Customer Service Manager
• Manage sundries, stationery, and general supplies for Head Office

CANDIDATE PROFILE

• Exceptional administrative and organisations skills
• Ability to prioritise workload
• Excellent interpersonal skills
• Competent PC skills, including MS Word, Excel, Outlook and ideally COINS ERP
• Previous Customer Service experience with a Housebuilder or Housing Association

WHAT'S ON OFFER

• 6 month maternity cover contract
• £30,000 - £35,000 per annum
• Hybrid working
• Free on site parking
• Potential for contract to be extended