Customer Service Coordinator
We're pleased to be working with a valued repeat client in High Wycombe, an SME Housebuilder.
Due to an upcoming maternity leave within the Customer Service team we're looking for a Customer Service Coordinator to join the business on a 6 month fixed term contract. There is potential for the contract to be extended and as a growing business, this could lead to future permanent opportunities.
RESPONSIBILITIES
- Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required
- Act as the liaison between our purchasers and our trades to arrange appointments
- Management of Customer Service Inbox
- Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
- Recovering incurred costs by determining the trade at fault (where possible) and filing charges against their account
- Ad hoc duties as required by the Managing Director and Customer Service Manager
- Manage sundries, stationery, and general supplies for Head Office
CANDIDATE PROFILE
- Exceptional administrative and organisations skills
- Ability to prioritise workload
- Excellent interpersonal skills
- Competent PC skills, including MS Word, Excel, Outlook and ideally COINS ERP
- Previous Customer Service experience with a Housebuilder or Housing Association
WHAT'S ON OFFER
- 6 month maternity cover contract
- £30,000 - £35,000 per annum
- Hybrid working
- Free on site parking
- Potential for contract to be extended
Required skills
- Coins
- Construction
- Housebuilding
Reference: 52421366
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