Customer Service Coordinator

Are you experienced in customer service, with good oral communication and organisational skills? Would you like to join a highly regarded organisation during a time of growth?

Here at Cintra Language Services Group, we have a new and exciting opportunity for a Customer Service Coordinator to join our customer service team on a full-time, permanent basis offering Hybrid Working - flexibility to work from home or our office.In return, you will receive a competitive salary of £23,000 per annum including benefits.

Cintra Language Services Group provides high-quality interpreting and translation services to businesses, public sector, and voluntary organisations.

Benefits you will receive: 

• Location: Cambridge, Cambridgeshire
• Salary: £23,000 per annum
• Hours: 37.5 hours per week including some weekends and evenings (available across two shift patterns, consolidated 4 day week or 5 day week)
• Contract: Full Time, Permanent

About the Customer Service Coordinator role:

As part of our customer service team, you will have a vital role in establishing exactly what our customers’ need regarding interpreting assignments, before finding a suitable interpreter from our linguist database.

Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court.

The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests.

This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.

The successful Customer Service Coordinator will have:

• Customer service experience, particularly over the telephone
• Excellent interpersonal, oral and written communication skills
• Good problem-solving and organisational skills
• Computer literate (Outlook and Word)
• Able to work independently with little or no supervision

If you feel that you have the relevant skills and experience for the Customer Service Coordinator role then please click ‘apply’ today! We’d love to hear from you!

No agencies, please.