Customer Service Coordinator

Overview

• Job Title: Customer Service Coordinator
• Location - Staffordshire, United Kingdom
• Company: Join a leading house builder in Staffordshire
• Position Type: Temporary Contract
• Start Date: Immediate
• Hourly Rate: £11.53 per hour
• 40 hours per week

As a Customer Service Coordinator, you will play a pivotal role in ensuring the organisations customers receive outstanding support and assistance throughout their journey. This office-based position demands a proactive, customer-focused individual who thrives in a fast-paced environment.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, and in-person interactions.
• Coordinate with various departments to resolve customer issues efficiently and effectively.
• Manage customer appointments, ensuring they are scheduled and communicated promptly.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Collaborate with the sales and construction teams to ensure seamless communication and resolution of customer concerns.
• Assist in the preparation of customer handovers, ensuring all documentation and information are provided accurately.
• Identify opportunities for process improvements to enhance the overall customer experience.

Requirements:

• Previous experience in a customer service role, preferably within the construction or housing industry.
• Excellent communication skills, both verbal and written, with a professional and empathetic approach to customer interactions.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively.
• Proficiency in Microsoft Office applications and experience with CRM systems preferred.
• A positive attitude and willingness to work collaboratively in a team environment.
• Flexibility to adapt to changing priorities and a dynamic workload.
• Ability to work under pressure and meet deadlines while maintaining a high standard of customer service.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.