Customer Service Coordinator - Temp to Perm
Posted 26 April by
Plus One Recruitment
Key Responsibilities
- To oversee the booking of all jobs on site, walk-ins, recoveries, and drivers.
- Oversee all deliveries and collections.
- To confirm all appointments with customers 24 hours before work is completed.
- Record details of all incoming and outgoing calls or emails on relevant jobs.
- Manage the daily diary (pickups, deliveries, collections) making sure all relevant documents are imported or exported via Checkmate.
- Be able to give customers updates on their vehicle’s progress via SMS (to be done every Tuesday and Thursday).
- You’ll be overseeing the return of complete vehicles, making sure that times and arrangements are set up correctly on Autoflow.
- Contacting customers and updating them if there are any delays.
- To oversee and update accordingly all online portals daily.
- Send over SMS reminders to customer and/ or driver the next working day with ref: documents being sent via email, i.e. receipts/warranty.
- To email receipts and warranty certificates the next working day after any pickup and /or delivery.
- Complete follow-up calls to all customers after repair work has been completed (ideally within 48 hours) to leave a Trust Pilot Review.
- Chase up the removal of all Total Loss vehicles on site, after 3 days of confirmation.
- Checking jobs self-auth/ Auth’ed appointment and waiting for authority and chasing relevant personnel and/or directly if knowledgeable to do so.
- To deal with the process of first notification (FNOL) from insurance companies and/or accident management companies.
- Within SLA.
- Set up Jobs on Autoflow.
- Making sure all correct Insurance and work Providers are entered into Autoflow.
- Arranging estimates, repairs, and/or recoveries.
- To confirm information, excess, care requirements, email address, if a company vehicle to confirm company personnel reference payment of excess and/or VAT – record on the system.
- Element of reception duties, such as answering/dealing with calls from customers, Insurance Companies, and work providers.
- Previous Customer Service experience.
- Strong problem-solving, organization, and planning skills with an eye for detail.
- Excellent communication skills both internally and with customers.
- Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
- Preferred experience in an outbound call centre or order desk environment.
- Flexibility and adaptability.
- Advantageous Diploma or Graduate experience within the Automotive Sector.
- Ability to work in a fast-paced environment.
Temp contract to last between 4-6 weeks, and if successful in the role the permanent annual salary would be £28,000 per annum.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent salary and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with us on LinkedIn via the following link:
https://in/shanelle-bowyer-3b8796139/
Reference: 52541417
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