Customer Service Coordinator - Temp to Perm

Posted 26 April by Plus One Recruitment
£12.00 per hour
Brackley , Northamptonshire
Temporary, full-time
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Posted by Plus One Recruitment
Our client is a well-established business focusing on car bodywork repairs and collision repairs for all types of vehicles and has built a great reputation with many insurers, currently based in Brackley. They are now looking to recruit a Customer Service Coordinator on a temp-to-perm contract; this is an exciting role for someone who is looking to progress their career in the Automotive Industry. You will be the first point of contact for all customers and potential customers, by answering queries personally either by telephone or email, ensuring the highest standards of customer care. The right candidate would have previous experience in customer service roles and can multi-task and prioritise time effectively. In return, you will enjoy a competitive annual salary with an excellent benefits package and genuine growth and development opportunities.
  
Key Responsibilities
  • To oversee the booking of all jobs on site, walk-ins, recoveries, and drivers.
  • Oversee all deliveries and collections.
  • To confirm all appointments with customers 24 hours before work is completed.
  • Record details of all incoming and outgoing calls or emails on relevant jobs.
  • Manage the daily diary (pickups, deliveries, collections) making sure all relevant documents are imported or exported via Checkmate.
  • Be able to give customers updates on their vehicle’s progress via SMS (to be done every Tuesday and Thursday).
  • You’ll be overseeing the return of complete vehicles, making sure that times and arrangements are set up correctly on Autoflow.
  • Contacting customers and updating them if there are any delays.
  • To oversee and update accordingly all online portals daily.
  • Send over SMS reminders to customer and/ or driver the next working day with ref: documents being sent via email, i.e. receipts/warranty.
  • To email receipts and warranty certificates the next working day after any pickup and /or delivery.
  • Complete follow-up calls to all customers after repair work has been completed (ideally within 48 hours) to leave a Trust Pilot Review.
  • Chase up the removal of all Total Loss vehicles on site, after 3 days of confirmation.
  • Checking jobs self-auth/ Auth’ed appointment and waiting for authority and chasing relevant personnel and/or directly if knowledgeable to do so.
  • To deal with the process of first notification (FNOL) from insurance companies and/or accident management companies.
    • Within SLA.
    • Set up Jobs on Autoflow.
    • Making sure all correct Insurance and work Providers are entered into Autoflow.
    • Arranging estimates, repairs, and/or recoveries.
    • To confirm information, excess, care requirements, email address, if a company vehicle to confirm company personnel reference payment of excess and/or VAT – record on the system.
  • Element of reception duties, such as answering/dealing with calls from customers, Insurance Companies, and work providers.
Key Skills & Experience
  • Previous Customer Service experience.
  • Strong problem-solving, organization, and planning skills with an eye for detail.
  • Excellent communication skills both internally and with customers.
  • Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
  • Preferred experience in an outbound call centre or order desk environment.
  • Flexibility and adaptability.
  • Advantageous Diploma or Graduate experience within the Automotive Sector.
  • Ability to work in a fast-paced environment.
Additional Information
 
Temp contract to last between 4-6 weeks, and if successful in the role the permanent annual salary would be £28,000 per annum.
 
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent salary and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with us on LinkedIn via the following link:
https://in/shanelle-bowyer-3b8796139/

Reference: 52541417

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