Customer Service Coordinator - Mat Cover. Global Leader

Ready to work with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you’re ready to join a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth, we’d love to hear from you.

Role Info:

Customer Service Coordinator - Maternity Cover Contract
Caerphilly / Hybrid
Competitive Market Salary
Plus Significant Benefits Package

Values: Trust, Teamwork, Collaboration, Accountability
Company: Global Distributor of chemicals & ingredients used in everyday products

We currently have an exciting opportunity for a Service Coordinator to join our team at Caerphilly for a Maternity Cover Contract.

The Service Coordinator Team is responsible for supporting the business to support business growth and retention by offering excellent customer service and communication. You will be working collaboratively with all functions to review and improve existing processes and help identify process gaps and failure.

Key Responsibilities:

+ Providing Cross Functional Communication and Process Improvements to help deliver Company OTIF Target and Customer Experience
+ Carrying out Daily Meeting Calls with Transport and Operations
+ Managing Mailbox for escalation of Service Issues
+ Investigating OTIF failures for the identification of process improvement opportunities
+ Operating Cross Functionally at all levels for the benefit of OTIF and Customer Experience
+ Identifying Service Failing Trends to the PI Team
+ Supporting the PI Team in Validation of Trends
+ Ensuring a high level of communication to the business around ongoing Service Issues
+ Monitoring OTIF performance on Service Critical Business & Stock Holdings
+ Training out new processes to key stakeholders
+ Supporting functional Managers to manage change within their teams
+ Producing Health Check Reports to identify Process Adherence cross functionally

We Are Looking For:

+ Problem Solver
+ Good Levels of Numeracy and Literacy
+ Friendly and Approachable
+ Good communication skills
+ Basic Excel Skills are essential
+ Preferably from a Customer Service/Distribution background

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.