Customer Service -Complaints Handler

This role is for a Complaints Handler within the financial services industry, based in London. The successful candidate will be responsible for overseeing a customer service team and handling customer complaints.

Client Details

Our client is a well-established financial services provider that serves a large customer base across the UK. They are a medium-sized entity, known for their commitment to customer satisfaction and adherence to regulatory standards.

Description

• Manage and resolve customer complaints in a timely and satisfactory manner.
• Lead a team of customer service representatives, fostering a supportive and efficient working environment.
• Ensure team adherence to regulatory standards and company procedures.
• Collaborate with other departments to streamline customer service processes.
• Prepare and analyse reports on complaints received and handled.
• Provide training and guidance to team members to enhance their customer service skills.
• Identify areas for improvement and implement strategies to enhance customer satisfaction.
• Participate in regular review meetings to discuss performance and progress.

Profile

A successful Complaints Handler should have:

• Prior experience in a customer service role within the financial services industry.
• Proven leadership skills, with the ability to manage a team effectively.
• Strong communication skills, with a focus on excellent customer service.
• Knowledge of the regulatory environment in financial services.
• Problem-solving skills, with the ability to handle customer complaints efficiently.

Job Offer

• A competitive salary range of £28,000 - £32,000 per annum.
• A chance to work in the vibrant city of London.
• Opportunities for professional development within the financial services industry.
• A supportive and collaborative work environment.

We encourage all qualified candidates who are eager to lead a customer service team and contribute to enhancing customer satisfaction to apply for this Complaints Handler role.