Customer Service Co Ordinator

• Salary: £21,000 - £23,000 per annum
• Location: Stafford 
• Job Type: Full-time, 12-month Fixed-term

We are seeking an experienced Customer Service Coordinator to join our team. This role is ideal for someone with a background in sales or customer service administration who is looking for an opportunity to progress within a global manufacturing company. The successful candidate will support the Sales and Service teams, ensuring customer queries and orders are dealt with promptly and accurately.

• Answer customer enquiries via phone and email, addressing delivery and pricing queries.
• Raise quotations and proforma invoices.
• Process sales orders and match delivery notes to sales orders.
• Liaise with overseas suppliers to progress orders and ensure timely delivery.

• Excellent customer service skills.
• Previous experience with SAP.
• Experience working in the manufacturing sector.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and organisational skills.

• 26.5 days holiday plus Bank Holidays, increasing with service.
• Competitive pension match scheme.
• Funded training opportunities.
• Cycle to work scheme.
• Discounted or free food options.
• Employee discount programme.
• On-site parking.
• Referral programme.
• Wellness programme.
• Modern office facilities and a supportive environment to learn on the job.

Working hours are Monday to Friday, 8.30am to 4.30pm. If you are interested in the Customer Service Coordinator position and meet the above criteria, please apply ASAP with your CV and a cover letter detailing your relevant experience.