Customer Service associate

Customer Service Superstars Wanted!

Are you a people person? Do you thrive in a fast-paced environment? Are you looking for an opportunity to showcase your exceptional customer service skills? If so, we have the perfect position for you!

We are currently seeking 6 Customer Service Representatives to join our client's dynamic team in Cumbernauld. As a key member of their customer service department, you will have the chance to make a positive impact on our client's customers. This is a temporary role, with a contract length of 6 months, providing you with an opportunity to gain valuable experience in a reputable organisation.

Why Join Us?

• Competitive hourly rate, starting from £11.75
• Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift.
• All hours between 7am - 11pm flexible.
• A vibrant and enthusiastic team culture that celebrates achievements

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
• Provide accurate and timely information to customers regarding products, services, and order status.
• Assist customers with troubleshooting issues and provide solutions to their problems.
• Manage customer accounts, process orders, and update customer information in the system.
• Collaborate with other team members and departments to ensure customer satisfaction and meet performance targets.
• Continuously develop product knowledge to effectively assist customers and provide appropriate recommendations.
• Uphold the company's customer service standards and follow established protocols and procedures.
• Collaborate with team members to identify trends and opportunities for continuous improvement
• Maintain a positive and customer-centric attitude, demonstrating empathy and active listening skills

Requirements:

• Previous experience in a customer service role preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities with a proactive approach
• Ability to work well under pressure and multitask effectively
• A team player with a positive attitude and strong work ethic

If you are enthusiastic about providing exceptional customer service and are ready to take the next step in your career, we want to hear from you! Join our client's team today and be part of a company that values their employees and their dedication to customer satisfaction.

Apply now with your updated CV and let's have a chat about how you can become a valued member of their team! Don't miss out on this exciting opportunity - apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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