Customer Service Assistant

Robert Half are excited to be working with an industry leading organisation to recruit an Customer Support Officer position, based full-time in office, in Swansea.

They are offering abase salary of £22,973

The role will be to support a thriving sales team, handling customers' accounts in an administrative manner and helping customers through the order process, providing excellent customer service throughout their journey. duties:

• Provide accurate and timely administrative support to the sales team
• Provide support to customers, acting as a point of contact and help build customer relationships via telephone and email
• Prepare and check customer documents
• Organise and facilitate delivery to customers
• Ensure systems and records are maintained accurately
• To assist with and direct incoming telephone calls appropriately
• To offer additional products to customers requirements:
• To have excellent organisation and communication skills
• To have a good telephone manner
• To have good IT skills, working with Microsoft programmes including Office
• To be proactive in your approach by putting customers first
• To ensure the highest standard of courtesy and efficiently in customer contact and communication
• Ability to multi-task and work well under pressure at peak times
• To sell our service in a professional manner

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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