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Customer Service Assistant

Customer Service Assistant

Posted 22 February by NMS Recruit Limited
Easy Apply Ended
£12 per annum
Wirral , Merseyside
Permanent, full-time
View all jobs
Posted by NMS Recruit Limited
A Customer Service Assistant is required for this leading property protection business.

Hours of work are nights working 4 on 4 off 7pm-7am

Duties will include:

ØAnswering of telephone calls into the customer support desk, assisting with customer requests
ØHandling of emails into shared inboxes
ØDispatching security and/or police to sites where intruders & suspicious activity has been detected
ØProducing clear and concise reports for our customers in the event of a site incident
ØRaising any remedial works required on the back of a dispatch, arranging static guards and property resecure works
ØLiaising with our Engineer Scheduling Team to ensure any issues with the alarms or CCTV systems are promptly attended to and rectified
ØDealing with complaints in accordance with the agreed escalation process

This role offers a pay rate of £11.79 for nights.

Once permanent you will receive an excellent package including life insurance, sick pay, personal accident insurance, pension, excellent holidays, employee assistance programme and onsite Mental Health Champions, Perkz and free car parking with good career progression.

To be suitable for this role you will have excellent communication skills and customer service skills, a problem solving attitude and strong IT skills.

Email your CV today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Reference: 52183257

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