Customer Service Assistant

Role: Customer Service Administrator

Location: Redhill

Salary: £25k+

About the company:

They create and design innovative products that make life easier, better, and more enjoyable by allowing easy mobility. Their goal is to establish a legendary brand for people with mobility challenges, representing liberty, camaraderie, and joy!

Responsibilities:

• Handle customer orders, invoices, shipments, and warranties
• Manage and schedule the delivery servicing team
• Set up and monitor trade accounts and credit control
• Manage demo stock and support shipping processes
• Deal with customs, carriers, and VAT deferment
• Count stock
• Provide technical and sales support to customers
• Process RMAs and refunds
• Manage media services such as Facebook and Mailchimp
• Manage office facilities and services

Requirements:

• Good phone skills
• Customer-oriented
• Detail-oriented and accurate
• IT Skills:
  
  • Zoho books experience - highly desirable
  • Excel proficiency
  • MS office skills
  • Mailchimp usage
  • Social media savvy
  • Ability to create flyers with images

The role description may change and grow according to business needs. You may be asked to do other tasks that are not listed but are relevant to your role as needed by the Company.

If you are interested in this role, apply now!