Customer Service Assistant/Reception

Do you thrive within a customer focused role? We have the perfect position for you!

Immediate Temporary Customer Service/Reception – SO14

Be the face and voice for this global student accommodation who are passionate at providing the best customer service experience to their residents.

This is a fantastic opportunity for a dedicated and proactive Customer Service Associate to be part of a successful team where you can be involved and tasked with delivering daily operational responsibilities to create an exceptional experience for their residents. This can include duties of:

• Welcome on-site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Deliver all aspects of Customer Service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Arrange all post, deliveries, and parcels upon arrival.
• Complete all admin tasks, logging of maintenance requests, filing and updating databases.
• Supporting residents’ events and activities within the community.
• Respond positively to customer queries and complaints, taking appropriate action.
• Complete all admin tasks, filing and updating databases.
• Daily/weekly room checks or residents moving out
• Assist new residents on move in/move out days
• Manage rent collection from residents.

The ideal candidate will have:

• Proven Customer Service experience to a high standard.
• Good level of education.
• Proactive and can-do attitude.
• Culturally aware with the ability to adapt style and communication.
• Friendly and approachable.
• Strong team player.
• Ability to adapt and build relationships to suit audience.
• Complete all admin tasks, filing and updating databases.

If you think you have what it takes to become part of our passionate and caring corporate client, then please apply online now or call Jo/Olivia to discuss on .

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