Customer Service Apprentice

Customer Service Apprentice / Practitioner

An exciting opportunity has arisen for an enthusiastic Customer Service Specialist to join our client's retail team. You'll undertake a Customer Service Specialist apprenticeship (Level 3) to help support you in your journey to becoming a key account supervisor. During this time you will receive on the job training from our client's friendly sales team.

Benefits:

• Company pension
• Employee discount
• On-site parking
• Length of service increases to holiday entitlement
• Company wide Quality Bonus available
• Target Bonuses

Our client:

They are a UK upholstery furniture manufacturer: designing, developing and producing a range of vintage, contemporary, leather and fabric sofas as well as upholstered bed and stools.

The role:

Possible start date: ASAP
Monday to Friday: TBC
Total working hours: 37

What you will do in your working day:

• Supporting customers through the buying process in our showroom, on the phone and via email
• Entering new orders
• Track and file delivery notes for customers fabrics arriving
• Providing updates on live orders working through production
• Deal with customer queries or complaints
• Produce quote documents and collect payments from customers
• Allocate any of your customers returns coming back into the building
• Help the wider sales team with any other queries

The training you will receive:

• Level 3 Customer Service Specialist qualification
• All training is undertaken online, through a combination of self-paced eLearning and live online classes
• Functional skills in English & maths if required

Future prospects:

Potential contract extension or full employment

Qualifications required:

GCSE or equivalent English (Grade A* - C 9/4) - Desirable
GCSE or equivalent Maths (Grade A* - C 9/4) - Desirable

Desired Skills:

• Strong organisational and communication skills to deliver great customer service in a confident manner
• Computer literate – including Microsoft Office, Google Docs, & email
• Excellent timekeeping skills
• Customer Service experience preferred

Personal Qualities:

• A can-do positive attitude
• Desire to learn and develop
• Good focus and attention to detail

The apprenticeship:

Qualification: Customer Service Specialist Level 3
Duration: 15 months