Customer Service Apprentice - Career Launch with Toyota

Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Apprentice to join our Toyota team.

We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.

As this is an Apprentice position, we are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual who is ambitious, keen to learn, and dedicated, we want to hear from you!

Your future starts here…

Role info:

Customer Service Apprentice
Newquay (TR8)
£13,500 - £20,000
Plus Benefits Including Pension, Preferential Rates for Servicing / Repairs, On Going Training and Development and More…
Full Time - Permanent

Culture: Passionate, Enthusiastic, Team Development Focussed
Company: One of the World’s Biggest Car Manufacturers

Your Skills: Customer Service, Great Communication, Team Player, Motivated, Ambitious
Sectors: Customer Service, Apprenticeships

Who are we?

In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.

Joining us as a Customer Service Apprentice offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!

The Customer Service Apprentice Opportunity:

At Parklands we are proud to develop and invest in local talent. The apprenticeship programme is put together by our partner, Babington, and there will also be ongoing learning with Toyota throughout the process. This partnership ensures that your development opportunities meet the highest standards and are pertinent to your new career. This apprenticeship programme targets and develops high calibre people, who are seeking the first rung of the ladder in a career.

The Customer Service Practitioner Apprenticeship takes 15 months to complete and throughout that time you will be working with Parklands’ welcoming team, all of whom are dedicated to making your experience as good as it can be. Many of our team started with us as Apprentices, so there will be plenty of support and encouragement throughout your journey.

Your Journey:

Ultimately, we will be working towards making you an expert in everything to do with our Aftersales Department. At the end of the process, you will have knowledge of:

+ Service - Workshop schedule, capacity, and technical understanding
+ New and Used Parts - inventory, wait times, and cost
+ Customer Care - Ensuring customers choose Parklands again

About you:

+ Eligible to work in the UK
+ Flexible to work hours required to carry out the role effectively and travel
+ Candidates with full driving licences are preferred
+ Basic IT skills and GCSEs in English and Maths are essential (or equivalent)
+ Enjoy working with people and excel in a customer facing sales environment
+ Have strong communication skills with the ability to adapt to each customer’s needs
+ Be highly motivated to learn and gain professional experience
+ Be able to work well both within a close team and as an individual
+ Keen to meet personal targets and business aims
+ Be a free thinker with ambitions for yourself and the business

What’s on Offer:

+ Preferential rates for servicing / repairs on your family’s cars
+ Up to 30 days of holiday (inclusive of bank holidays)
+ Contributory workplace pension scheme
+ Access to Parklands Benefits, savings across retail

Ready to join the largest car company in the world?

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR