Customer Service and Claims Assessor, not-for-profit business - 12 month contract.

Who we are

Paycare is a not-for-profit business with 150 years’ experience of delivering against our purpose, helping people be happier and healthier through our range of health insurance products and services.

Our team of thirty incredibly skilled and dedicated people look after our 43,000 Policyholders and we have long-established relationships with our corporate customers and partners; many of which are well-known brands that we are very proud to work with.

We make a difference to the wider community through education and awareness, fundraising activity, and volunteering work - we have donated over £2million to charitable causes and recently won Most Positive Impact / CSR Award in the 2024 Small Business Awards.

To learn more about our people and the difference that we make, visit our website at www.paycare.org

About the role

We are currently seeking a Customer Services and Claims Advisor within our Operations Team for a 12 month fixed-term contract to cover maternity leave.

In this busy and varied role you'll support our Policyholders with queries over the telephone and by email, answering questions about their Paycare Policy and helping them to understand their cover.

You'll also support with claims processing - reviewing supporting information and receipts and completing administrative duties.

This is a full-time position, 35 hours per week Monday to Friday. Our working hours are 8.30am - 4.30pm. The role is based on-site at our offices in Wolverhampton City Centre, so you should be based within a commutable distance of this location.

A full job description is available upon application.

About you

If you're a natural people person and enjoy a varied role where you can help people and really make a difference then this could be the role for you!

You’ll be confident with using technology and enjoy speaking to people - we use a CRM system to support customers and pay claims, and experience of using a customer database in a previous role would be a distinct advantage.

You'll also be able to demonstrate experience of providing excellent customer service, managing a busy workload and working with excellent attention to detail in a previous role.

Our Policies are varied and you'll be able to demonstrate an ability to understand, and effectively explain to customers, the detailed information about their products both verbally and in writing.

We will provide you with training and support to help you be successful in your new role.

Our customers come from all walks of life and so do we. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation, or age.

Recruitment Process

We are keen to recruit our new team member as soon as possible.

Interviews will be held at Paycare House and may include assessments as part of the process.

If you require additional information or need to discuss any access needs and/or reasonable adjustments, please contact Nicola Mumford at nicolamumford@paycare.org

Your privacy is important to us. Your application will be treated with the strictest confidence, and we take every precaution to protect your personal information. The personal data you provide as part of the recruitment process will be held and processed for the purpose of the application and selection processes of Paycare only.