Customer Service Advisor

We are seeking a Customer Service Representative who is a true champion of customer support. The ideal candidate will have a genuine passion for customer service, fantastic communication skills, and the ability to multitask effectively. We are committed to providing our customers with the best possible experience across multiple channels, including phone, email, and LiveChat. Fun and collaborative working environment. Competitive salary, plus bonus. Free parking. Hybrid working available.

Day to Day of the role:

• Manage a high volume of incoming contacts with empathy, patience, and accuracy.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, offer appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Collaborate with business partners where appropriate.
• Go the extra mile to engage customers and act as a Brand Ambassador for the company.

Required Skills & Qualifications:

• Excellent communication skills, both verbal and written.
• Strong attention to detail.
• Ability to work well in a team and maintain a strong customer focus.
• Prior experience in a customer service environment is highly desirable.
• Affinity with technical product support.
• Multilingual abilities are a plus.