Customer Service Advisor

Customer Service Advisor - Harlow - Office based

£27,000 - £28,000

Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where no two days are the same?

Join a dynamic team as a D2C Customer Service Advisor, providing customer solutions.

As a Customer Service Advisor, you'll be the friendly voice, providing exceptional support to their customers via phone, chat and email. Your primary responsibilities will include:

• Assisting customers with product inquiries, order placements and order tracking.
• Resolving customer issues promptly and professionally to ensure their satisfaction.
• Providing product recommendations and guidance to enhance the customer experience.

Requirements: To excel in this role, you'll need:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a proactive mindset.
• A passion for sport will be a big advantage.
• Ability to multitask and thrive in a fast-paced environment.
• D2C customer service experience.
• Zendesk would be an advantage.

Benefits:

• Competitive salary with opportunities for growth and development.
• Comprehensive training.
• A collaborative team culture where your ideas are heard and valued.
• 25 days holiday.
• Annual bonus.
• Team nights out.