Customer Service Advisor

PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR

MONDAY - FRIDAY : 13.00 - 17.00

£13.00 PER HOUR 

People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham.

The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone.

Many of the Brazilian Nationals that you speak to will speak Portuguese as their first language.   

This is a hybrid working role as you will be working three days in the office and two days a week at home.

You will be provided with a laptop to work from home.

If you can demonstrate a good telephone manner, are a confident and clear communicator and are willing to learn, we would love to hear from you!

Day to Day Duties

• This role is responsible for conducting unscripted telephone appointment making, data cleansing, research and leading generation campaigns throughout the UK and Europe on behalf of Clients.
• You will be predominately speaking to Brazilian Nationals on the phone, many of whom may not be able to speak English as their first language
• Carry out unscripted telephone calls on behalf of clients
• Answer questions about product specifications
• Book appointments with relevant prospects
• Complete data cleansing activities
• Carry out market research into various industries
• Provide input into lead generation campaigns of various makeups
• Accurately and efficiently enter details

Essential Skills

You must be able to speak Portuguese fluently as you will be speaking to, and corresponding, with Brazilian Nationals who may not be able to speak English.

Desirable Experience

Previous Market Research or Contact Centre experience would be desirable.

Training

Two weeks office-based training provided.

Apply

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