Customer Service Advisor

Customer Service Advisor

Salary up to £27,000

Permanent

Full-time

Based in Basingstoke

Hybrid working

REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.

This is an excellent opportunity for an individual with a background in Customer Service.

As a Customer Service Advisor your duties will include but are not limited to:

• Case manage complaints on behalf of our customers through to resolution

• Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed

• Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly

• Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions

• Provide customers with regular updates on the progress of their complaint

If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office.

To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.