Customer Service Advisor

Proactive Personnel are recruiting for a permanent position offering security and experience in customer Service.

The role will be to ensure that all incoming calls are dealt with in a timely and efficient manner that customer relationships are strengthened, and customer experience is enhanced.

You will receive - Customer Service Advisor

• Location: Bromborough
• Hours of work: 40 per week - 08:30-17:00 Monday to Friday
• Salary of £24,000
• Annual holiday entitlement is 23 days, plus an additional 8 days for public holidays.
• Job Types: Full-time, Permanent
• Company pension
• Free parking
• On-site parking

Key Details - Customer Service Advisor

• To ensure inbound and outbound calls are dealt with efficiently and professionally.
• Be able to identify customer's needs, clarify information, research every issue, and help provide solutions.
• Build sustainable relationships and engage customers by going the extra mile.
• To log all customer queries on the CRM System
• Be able to navigate our in-house systems CRM and AMCS efficiently
• To work with internal departments in resolving customer queries.
• To assist with general admin duties including reception duties
• Proactively contact new customers after their first 6 weeks to introduce our other services.

Proactive Personnel specialise in the recruitment of staff across the UK. From Inverness to Plymouth our database has been developed over the past 20 years to be able to assist you in finding your ideal job first time round. It has also gained us the reputation for being one of the leading recruiters within this field. We have multiple vacancies nationwide, so please get in touch to find out more information with this or other positions.