Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Our client, a leading company in the UK Direct Business, is seeking a talented Customer Service Advisor to join their dynamic team in Smethwick.

JOB TITLE: Customer Service Advisor

HOURS: 8AM - 4:30PM or 09:00 - 5:30PM

LOCATION: Smethwick

SALARY: £24000

START DATE: ASAP

BENEFITS: 26 days holiday, plus Bank Holidays, free onsite parking, Excellent Pension Scheme, very friendly, down to earth and sociable working environment.

Our client is a global organisation with offices across Europe, including the United Kingdom, Republic of Ireland, and Northern Ireland. They pride themselves on providing first-class customer service to a diverse portfolio of customers in various market sectors. With a commitment to excellence, our client offers a supportive and inclusive working environment, with great progression opportunities.

As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our client's customers. You will be responsible for processing incoming requests from customers and colleagues, ensuring prompt and efficient resolution. With your excellent multitasking skills, you will prioritise your workload, raise queries when necessary, and maintain a process-driven approach to ensure efficiency.

Key Responsibilities:

• Respond to customer and colleague requests through various communication channels.
• Escalate service work to meet service level agreements.
• Qualify customer requirements to minimise downtime and improve customer satisfaction.
• Provide real-time status reports and updates to customers regarding active work and maintenance agreements.
• Process amendments to calibration certificates, including 'UKAS' and third-party certificates.
• Efficiently manage contract amendments, including raising invoices and credit notes.
• Assist in customer renewal queries and ensure timely and accurate invoicing.
• Collaborate with the Service Division to drive productivity and optimise resource schedules.
• Prioritise workload to maximise resource utilisation while meeting service level agreements.
• Maintain confidential contract database information and accurate records.

Required Skills and Qualifications:

• Strong commitment to delivering outstanding customer service.
• Enthusiastic and eager to learn, improve, and support others.
• Ability to work well under pressure and meet tight deadlines.
• Exceptional organisational and self-management skills.
• Excellent written and verbal communication skills.
• Proactive team player with a positive attitude.
• Proficient computer skills with Windows-based applications.

If you are ready to join a company that values its employees and offers excellent opportunities for growth, then we want to hear from you! Apply now or email your CV to to become a Customer Service Advisor and take your career to the next level, or feel free to give Sophie a call on for more information.

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