Customer service advisor

Posted 22 April by Niyaa People
Easy Apply Featured
£15.00 - £16.00 per hour
Birmingham , West Midlands
Contract, full-time

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Posted by Niyaa People
The opportunity to work for a reputable company in birmingham has become available for a Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients.

Customer Service Advisor
Temporary
£16ph paid weekly via umbrella
Monday to Friday - 35hr week
Birmingham City Centre

As a Customer Service Advisor your key responsibilities will be to:
  • Ensure that resources are allocated between in-house and external resources to prevent duplicate labour
  • Providing good customer service at all times.
  • Dealing with high inbound call volumes.
  • Ensuring all data is logged accurately and updated accordingly.
  • Helping to support on customer complaints and finding resolutions to problems on first point of contact.
  • Work collaboratively with other departments to ensure a streamlined process

To be successful in this Customer Service Advisor role, you will have previous experience:
  • In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer
  • In a fast paced, performance based role
  • In a maintenance or facilities background

The benefits of this Customer Service Advisor role are:
  • Commutable location with easy transport links close by
  • Experience in a reputable company
  • Chance for progression due to business size

If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.

Reference: 52516419

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