Customer Service Advisor

This is an exciting opportunity to join a fun, engaging customer service team. Within this role you will be responsible for processing customer enquiries, raising quotes and orders.

Benefits

22 days holiday per year (plus bank holidays) + 3 extra days earned over the first 5 years of employment. (1x extra day at 2, 4 and 5 years).
2x paid 15 minute breaks (1x morning and 1x afternoon - to be taken on site).
30 minute lunch break.
Free parking.
Statutory sick pay plus 10 days sick pay at 50% pay (rolling annual entitlement).
Sage Benefits (EAP): shopping discounts - including supermarkets, advice line (247 phone advice & counselling for mental health, finance, legal advice etc.), Telephone and online (video) GP (able to provide prescriptions and fit notes - same day) and a limited number of face to face mental health counselling sessions.
Access to onsite physical and mental health first aiders.
Voluntary overtime available as dictated by workflow requiring authorisation on a case by case basis.

Responsibilities

Answer inbound telephone calls and re-direct calls as required to relevant person.
Respond to allocated emails
Raise customer Quotes and follow up via telephone or email if order not received after 2-3 days.
Raise customer orders.
Advise customers on their requirements and suitable solutions/products.
Investigate any damaged/lost deliveries, liaising with the Accounts team as required.
Hear and address customer concerns or complaints.
Ensure customer records are kept up to date and accurate.
Obtain proof artwork from the design department for customers when required.
Pass live orders to design for production ensuring clear communication of any bespoke requirements.

Experience required

Previous expereince within a customer service role
Experience of processing orders would be an advantage
Personable, confident telephone manner
Competent PC skills and use of crm systems or packages
Customer focused

Our client is "Committed to the UK.Gov Disability Confident scheme".

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.