Customer Service Advisor
We are looking for a Customer Service advisor to join or established client.
Customer Service Job Responsibilities
- Respond to customer inquiries by telephone, chat, and email.
- To provide customers with guidance, assistance, and exceptional service and support at all times across a number of different methods.
- To work cross functionally with other teams to escalate and resolve issues where needed.
- Manage and coordinate customer upgrade workflows through platform migration
- Provide product walk throughs, resolve routine problems and communicate solutions or requested customer information. Follow up as necessary.
- Comprehensive knowledge of all product and service offerings.
- Analyse customer needs and refer to other service or technical departments as needed.
- Understanding of department systems and processes.
Custome Service Skills Required
- Ability to deliver product walk-throughs with clarity and professionalism as required
- Create and maintain comprehensive project documentation using CRM.
- Maintain extensive rostering knowledge across all products and service offerings, including SIS systems, along with strong technical aptitude
- Ensure adherence to GDPR standards and to company Data Protection standards at all times
- Exhibit a high level of diplomacy, tact, and service to facilitate cooperation and good will to delight internal and external customers
- Take ownership of any customer complaints and take necessary steps to prevent reoccurrence
- Promote teamwork and foster an exemplary work environment
- Previous Customer Service experience is required
#ARCHERSJOBS
Required skills
- Customer Service
- Data Entry
- Attention to Detail
- Working to KPIs
Reference: 52476021
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