Customer Service Advisor
Customer Service Advisor - Temporary Project
Start date 30th April for 8 weeks
Mon - Fri 8:30am-5pm
Mansfield
This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks.
Handling inbound complaint calls and signposting only. NO SALES!
The of role Customer Service Advisor will involve:
- Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required
- Providing information to customer regarding the escalation process
- Arranging call backs for customers as and when required
- Logging details of the call on the system and updating information accurately
We are looking for candidates with:
- Customer service / call centre experience
- Empathy and experience of dealing with complaints or handling upset customers
- Excellent communication skills both written and verbal on all levels
- The ability to work on a temporary basis for the whole length of the assignment
- Computer literacy and the ability to quickly pick up new systems
Interested?? Call TurnerFox Recruitment on or email your CV today!!!
Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.
Thank you for applying with us. TurnerFox Recruitment Team
Key words for this vacancy - Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler
Required skills
- Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative /
Reference: 52475174
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'